CV/resume 3

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EMPLOYMENT
2006-                International Marketing and Sales Coordinator, Murad

• Supporting international distributors including Turkey with their marketing and sales efforts.
• Supporting International Sales Director and International Marketing Managers in their efforts to market and sell Murad products and services.
• Providing high-touch customer service to various distributors. These efforts include translating correspondence from Turkish to English and vice-versa.

2003-2005         International Admissions Coordinator, Kaplan

• Responsible for providing high-touch customer service to various overseas agent and domestic referral partners from France, Turkey, Spain, Russia and the US.
• Provided issue resolution services to clients from my geographical area of responsibility. (Turkey, Greater Europe and US)
• Responsible for proofreading Turkish catalogs and translating correspondence from Turkish to English.
• Provided phone support to various customers including consulates, embassies, domestic and international agents and partners, direct students and 160+ Kaplan centers nationwide on a variety of compliance-related issues.
• Organized social gatherings and activities for Kaplan employees.
• Processed applications and acted as a liaison between agents and centers to facilitate the coordination of supplemental services including airport transfer and accommodation coordination.
• Assisted with day-to-day operations, A/P, A/R and special projects involving the international student database updates and management.
• Responsible for special projects including recruiting and hiring replacement and additional staff for the international admissions department.
• Responsible for generating basic reports and presentations for the department.
• Represented Kaplan English programs at an overseas recruitment fair.
• Assisted at Kaplan centers, provided support for new student orientations.

2003                 Marketing Intern, Kaplan International

• Assisted the regional marketing managers in their efforts to increase Kaplan’s visibility in international markets and servicing overseas partners.
• Assisted with various other projects including mailing material collateral, preparing expense reports and conducting market research.

• Sales and Marketing Department Senior Assistant, Turkcell

Responsible for managing the activities of Turkcell’s outsourced Customer Relations Department. This included:

• Managing the efficiency and operations of the Call Center.
• Preparing budgets.
• Organizing meetings and scheduling support.
• Serving as a bridge between Turkcell and the outsourced company.

• Customer Relations Department Team Leader, Turkcell

Responsible for the daily operations of the call center. Daily operations included:

• Training and oversight of customer representatives.
• Updating information resources.
• Preparing various reports.
• Supporting supervisors with special projects.

• Customer Relations Department Customer Representative, Turkcell

Responsible for assisting Turkcell’s 12 million customers about Turkcell services, solving technical problems, updating customer information in the database.

EDUCATION

• UCLA Extension Business and Management. Marketing Certificate
• Bachelors Degree in Communications, Marmara University, Istanbul, Turkey

           
ACCOMPLISHMENTS  
1999 July          Speaking Clearly and Effectively Certificate, Baltas & Baltas
1999 March       Trainers Trainee Certificate, Baltas & Baltas
1998 March       Telephone Communication Skills Certificate, Baltas & Baltas

LANGUAGE SKILLS
                        Turkish, English (Verbal, Written)

COMPUTER SKILLS
                        Word, Excel, PowerPoint, Publisher, Access

   Email the project manager here:

Email: patrick@theglobalservice.com